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10-10-06
4Images Gallery, AccountLab Plus, Coppermine Photo Gallery,
Mambo Open Source, phpCOIN, TYPO3, Xoops, Zen Cart
8-03-06
AccountLab Plus,
Coppermine Photo Gallery, Crafty Syntax Live Help, Drupal,
Gallery, Geeklog, Moodle, Nucleus, phpBB2, phpCOIN, TYPO3,
Xoops, Viper Guestbook
Updated
7-02-06
AccountLab Plus, Joomla, Mambo, Open Source, WordPress
Updated
6-30-06
B2Evolution, WebCalendar, ZenCart Updated
5-13-06
4Images Gallery, AccountLab Plus, Drupal, phpAdsNew Updated
5-08-06
SiteBuilder Upgraded PLUS 92 New Templates!
3-17-06
Online Software Upgrades
3-03-06
Shared Secure Cert. Updated
3-03-06
Online Software Upgrades
1-31-06
Online Software Upgrades
1-24-06
New SiteBuilder Templates
1-23-06
SiteBuilder Upgrade
1-11-06
Online Software Upgrades |
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Frequently Asked Pre Sales
Hosting Questions
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Q |
What
is hosting? Why would I need hosting? |
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A |
When you surf online, you are visiting websites. Those
websites are composed of images, text, programs, videos, and
much more. The files that make up a website are
*hosted* on a hosting computer that is always connected to
the Internet. A hosting
computer is a special computer that has robust features not
found on a typical computer such as:
- Redundancy of internal
components in the event one fails, the other component
takes over,
- A fast "upline" pipe.
When you surf, you want your pages to display as quickly
as possible. Most ISPs have a fast "downline" pipe
so that files are downloaded to your computer very
quickly. A server doesn't "download" files very
much, so the "pipe" going out a typical server is much
larger to accomodate hundreds of simultaneous requests
very quicly.
- Server grade hardware
results in a more stable and reliable computer, which
translates into your site stability and availability.
- A server is also in a
dust free environment, which reduces the possibility of
heat build up due to dust, smoke, hairs, etc.
- A server is also
protected in a secure environment by cameras, guards,
etc.
- A hosting computer
(server) also has a lot of built in security to guard
against hackers in order to keep your site safe.
Return To
Questions |
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Q |
How
long does it take for my
account to be setup? |
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A |
We offer same day setup, often within
minutes of your order. Each order is reviewed by a
human for verification of your information as well as to
weed out fraud. This quality control sometimes results
in a slight delay, however, you benefit by knowing reputable
users are using the server.
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Q |
What
forms of payment do you
accept? |
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A |
We accept Visa, Mastercard, American
Express, and Discover. We do not currently accept
checks, cash, or money orders.
Return To Questions |
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Q |
Can
I upgrade/downgrade my
account later? |
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A |
Certainly! Just let us know by
requesting a support ticket and we will be glad to make the
modification for you.
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Q |
What
does
POP3, Forwarding, Catch All and
Autoresponders have to do with email? |
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A |
These are all features that are
related to email for your account.
- POP3 Email
Accounts
POP3 = Post Office Protocol version 3. A POP3
email address can be checked with popular software such
as Microsoft Outlook or by accessing your email from any
Internet enabled computer.
A POP3 email account is important because it allows you
to setup email accounts based upon your domain name such
as bill@mydomain.com, sally@mydomain.com or more
generally as webmaster@mydomain.com,
billing@mydomain.com, etc.
CAUTION!
Watch out for hosting companies that won't
allow you to
send email via your own domain. Some force
you to use your ISP, which could potentially lead to you
having to change your ISP.
ActiveWebHost.com allows you to send email via
your domain name.
We do NOT however tolerate any client that sends SPAM
and will immediately deactivate any client who would do
so.
Still shopping for a hosting company? Check out
the
Web Host
Shopping Survival Checklist.
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Email Forwarding
You can choose to forward your email to a different
email account anywhere on the web - great for
convenience. This is easily achieved through your
online control panel.
-
Autoresponders
Autoresponders are a great marketing tool and can
save you time answering common questions. You can
set up an autoresponder so that when a message is sent
to, say, info@mydomain.com, then your pre-written
message is automatically returned to the sender.
It's also a great way to let your web visitors know
you are quick to respond and that they are important to
you. For example, if they send an email to
ashley@mydomain.com you can easily setup an
autoresponder to reply back with something like...
"Thank you for contacting me. I
will respond shortly. Have a great day!"
All our hosting packages allow you to
set up an unlimited number of autoresponders.
-
Catch All Email Account
Stop losing mistyped email addresses!
Your POP3 "Catch All" email account is
automatically setup to catch any mistyped email
addresses. For example, if someone sends an email
to bil@yourdomain.com but they meant to type bill, your
"catch all" email account will still receive the email.
Even more, your "Catch All"
email address does not count towards your total POP3
email accounts. It's FREE!
- Web Based Email
You can access your POP3 email accounts from any
Internet enabled computer by using your browser
(Internet Explorer, Netscape, etc.).
Great for those times when you are away from your home
or office and want to check your email.
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Q |
Can
I access my email using a browser (webmail)? |
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A |
Yes.
You can access your email accounts from any Internet
enabled computer by using your browser (Internet
Explorer, Netscape, Mozilla,
etc.).
Great for those times when you are away
from your home or office and want to check your email.
Return
To Questions |
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Q |
Do
I need a domain (mysite.com)? |
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A |
Yes. You will need a
domain in order to let people know how to reach you online.
You don't need a domain to order hosting, but until you have
a domain, many features won't be able to work (such as
email, online programs, etc.) until you have your domain.
We offer
Domain Registration Services...Compare
our prices!
- Most domain
registrations start at just $9.95 per year and lower for
multiple year registrations!
- When
you register a domain, you are saving or leasing a name
for you to use such as your family name, your school
name, your company name, a product name, etc. An
example of a domain name would be Yahoo.com, Excite.com,
Infoseek.com, ActiveWebHost.com, etc.
- You register a domain
name with an extension. Common extensions are
.com, .net., .org, .info, .us, .biz, etc.
- Domains are registered a
year or more at a time.
You can also transfer your
existing domain registration to us and we will
extend the domain registration for 1 full year!
Register your domain today before someone else does! Click here now!
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Q |
Is
my account available 24/7? |
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A |
Absolutely! You can access
and update your website at any time.
We also
provide a 99% uptime guarantee.
Want to know how we can provide
such a top notch uptime guarantee?
Our pro-active efforts allow us to integrate a system
wide, automatic paging system that will send email messages,
page pagers, and phone cell phones the second a problem with
any server occurs.
By placing our servers on a system
wide automatic paging system, we are able to quickly respond to any
server issues. This in turn maximizes your website's online
time and allows us to provide you and your website with a 99% uptime
guarantee.
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Q |
Do
you offer a
money back guarantee? |
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A |
Absolutely!
If an account is
cancelled within the first thirty (30) days of service,
you will receive a full refund of
all account fees (not including any
set-up fees), provided:
- The account has not been
suspended for violations;
- The account is on the
month by month payment plan (3 month,
6 month and 12 month payment plans are not
eligible for refunds under any circumstances);
A money
back guarantee does not apply to those clients with
dedicated servers. Most users do not have a dedicated
server. Most dedicated server plans start out at $99+
per month, so if you are paying less, then you aren't on a
dedicated server.
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Q |
What
is
Online Photo Software? |
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A |
Put your pictures online with
point and click ease! The software even resizes the
pictures automatically to fit the website! Each
gallery can contain as many photo albums as you want.
Configuration of Gallery and
administration of the photo albums is done entirely via an
intuitive, web interface.
DEMO! Click for the Online Family Photo Album Demo!
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Q |
What
kind of
tech support do you provide? |
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A |
Your success is our success, so we want to help in any way
we can. Here's how we can help you...
- Personal Hosting
Coach
Get
a professional answer from our top qualified hosting
coaches.
We provide professional, responsive customer service via
email 24 hours a day, 7 days a week. No one else
comes close to our talented and imaginative hosting
coaches who are always ready to assist you.
You'll wonder how you ever managed without it.
You've waited long enough,
sign up today
and you'll be glad you did!
-
Animated Tutorials
Our collection of
animated tutorials covers
questions like...
How do I set up my email?
How do I set up a MySQL database?
How do I create a subdomain?
...and many more. We are adding new
animated tutorials as often as we can.
The tutorials are intuitive and easy
to follow and allow you to actually see how things are done,
rather than trying to figure it out from reading.
-
Online Searchable Manual
Easy and quickly find answers to your questions.
Our professional online manual is also
searchable for your convenience and includes dozens of screen shots
for enhanced assistance.
There are helpful tables and
summaries on frequently needed information that can also be easily
printed for your quick reference.
We are continually updating and
expanding the professional online searchable manual.
Return To Questions |
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Q |
Can
you
transfer my account to your server? |
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A |
Sure! If you already have an
account at another hosting company, and would like us to
transfer it for you, just let us know! We are glad to
help in any way we can.
Return To Questions |
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Q |
I'm
just testing the waters, so why not host with a company that
has
free hosting? |
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A |
There are companies on the
Internet that offer hosting for free. There is a
hidden cost however.
- Free
hosting providers typically force their ads on your site
in order to generate revenue.
- They
typically provide little or no support for your site as
long as their ads are being displayed, they are happy.
- They
also provide little or no tech help (you can't blame
them, they don't have reliable income!).
- Free
hosting companies also experience outages and they
really aren't in much of a hurry to get it fixed because
they owe you nothing.
Why host
with ActiveWebHost.com? It boils down to your time.
If you are taking the time to setup a website, why not have
it professionally hosted with the support to help you
succeed!
Return To Questions |
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Q |
Do
you provide any online software? |
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A |
Absolutely! You can point and click
to add email accounts, analyze your web visitors information
(stats), backup your account and much more.
In fact, you can point and click to setup
online photo software, online stores, message boards,
calendars, and much more!
Click here for all
the details!
Return To Questions |
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Q |
Will
my site display quickly? |
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A |
Your web site is
displayed quickly to your web visitors!
Our network is fully switched using only top quality
components from Cisco Systems. All servers are fed
from a multi-homed (AT&T, UUNet, Level3, Global Crossing,
etc.) backbone. Our total connectivity includes
multiple OC-3 and DS-3 fiber optic connectivity! That
is MANY times faster than a T-3!
Our NOC routes IP traffic down
the fastest paths with state of the art fiber optics.
SONET technology is used for maximum redundancy, fault
tolerance, and load balancing.
We super cool and provide back power to
guarantee maximum up-time. We protect your data with rigorous
physical, electronic, and personnel security measures.
All this to ensure your website is displayed fast for your web
visitors!
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Q |
What
is
Ecommerce? |
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A |
You can provide
convenient
point-and-click shopping for your web visitors and
point-and-click store management
using ecommerce online store software that is included with
all of our business and reseller accounts.
Review the features and benefits of our
ecommerce store that will have you selling online in no time.
DEMO! Click for the Online Store Demo!
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