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10-10-06
4Images Gallery, AccountLab Plus, Coppermine Photo Gallery,
Mambo Open Source, phpCOIN, TYPO3, Xoops, Zen Cart
8-03-06
AccountLab Plus,
Coppermine Photo Gallery, Crafty Syntax Live Help, Drupal,
Gallery, Geeklog, Moodle, Nucleus, phpBB2, phpCOIN, TYPO3,
Xoops, Viper Guestbook
Updated
7-02-06
AccountLab Plus, Joomla, Mambo, Open Source, WordPress
Updated
6-30-06
B2Evolution, WebCalendar, ZenCart Updated
5-13-06
4Images Gallery, AccountLab Plus, Drupal, phpAdsNew Updated
5-08-06
SiteBuilder Upgraded PLUS 92 New Templates!
3-17-06
Online Software Upgrades
3-03-06
Shared Secure Cert. Updated
3-03-06
Online Software Upgrades
1-31-06
Online Software Upgrades
1-24-06
New SiteBuilder Templates
1-23-06
SiteBuilder Upgrade
1-11-06
Online Software Upgrades |
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Frequently Asked Tech Hosting
Questions
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Q |
How
do I transfer my files to my site (FTP)? |
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A |
You
can easily transfer your files by using your Control
Panel or by FTP.
FTP
stand for "File
Transfer Protocol."
FTP is typically software that you use to transfer
your files such as your HTML and images to your
online webspace.
You can access your account
via FTP 24 hours a day, every day of the year. You can
upload (send to the server) your
site files using FTP.
You can also use the
ActiveWebHost.com Control Panel as well.
Return to Questions |
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Q |
Why
do I need
space below my root
(public_html) folder? |
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A |
Keep prying eyes
away!
Your account includes
space that can't be accessed via http nor https (in other
words, it can't be reached from the browser).
This is helpful in preventing prying eyes from seeing files you
don't want publicly accessible such as databases, log file, reports,
order logs, etc.
Return to
Questions |
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Q |
I
can receive email, but I can't
send email. |
|
A |
It's possible that your ISP is
blocking your ability to send email. Check with your
ISP and make sure port 25 is open.
Mindspring/Earthlink requires you to use their server to
send.
Click here for more details and instructions.
Return to
Questions |
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Q |
I've
lost my password. |
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A |
Try logging in and after an
unsuccessful attempt, you will be given the option to have
your password emailed to you. The Control Panel will
email your password ONLY to the official email address that
you added to your Control Panel. It's important to
keep that email address updated and preferably your ISP
email address.
Otherwise, please submit a
support ticket
so that we can verify your information in order to provide
the password. Keep in mind that a lost password,
without verification, will result in no access to your
account as this is done to maximize security for your hosted
account.
Return to
Questions |
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Q |
I
need more email accounts. |
|
A |
You can
upgrade to a
larger account with more email capacity or
request additional
email accounts.
Return to
Questions |
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Q |
How
do I
reduce the amount of
SPAM I receive? |
|
A |
-
Use your Control Panel and ensure that Spam Assassin is
turned on. It's highly important this software
is running to help minimize the amount of spam you
receive.
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Don't fill out online forms at sites you don't
trust. They may end up selling your email to a
mailing list vendor resulting in an abundance of spam.
- You
can also use your Control Panel to block email.
-
Microsoft Outlook 2003 includes the ability to add
senders to a blocked list (which is *much* improved over
previous versions).
- When
creating your website, forms that include your email
address hidden in the code will be captured by
automated sniffing software. Use a general
email address for such online forms, not your main email
address.
-
Never respond to spam! When you receive email
from an unknown source, never click the "click here to
unsubscribe." Why not? When you click that link,
spammers immediately tag your email address as an active
email address and naturally target you even further.
Return to
Questions |
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Q |
Can
I use
FORMMAIL.cgi or FORMMAIL.pl? |
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A |
No! Use of FORMMAIL.cgi or
FORMMAIL.pl will result in your account being immediately
suspended.
The current version of FORMMAIL
IS 1.92. Although use of this version is more secure
than previous versions, we would prefer an alternative in
order to protect us, our other clients, as well as your
site's credibility.
Why?
FORMMAIL is outdated and allows spammers
to send spam, without your permission or even your password,
to send unsolicited spam from your account. That's
enough for us to ban it from the server.
Return to
Questions |
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Q |
Should
I use my
IP or domain name? |
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A |
Always use your domain name. IP
addressed can and do change all the time. Using your
IP address in your website will eventually lead to dead
links when an IP address is changed.
Return to
Questions |
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Q |
I
can't access my Control Panel. |
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A |
Your Control Panel can be
accessed using your domain name, followed by :2082 such as
http://www.domain.com:2082.
Before your
domain is "pointed" to our server, we show you how to access
your Control Panel using the IP address. Once the
domain is pointing to the server, the IP address method will
no longer work and that's when we usually get a question
regarding not being able to access the Control Panel.
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Questions |
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